SmartFares Reviews
Based on 39 customer reviews and online research, smartfares.com has a consumer rating of 2.1 out of 5 stars, indicating that most customers are not satisfied with SmartFares.
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Top Reviews
Don't ever book your flight with them. It is a horrible experience. I refused to reschedule my flight with them since they charge me a few thousand dollars for that but the airline company only charges 500. Then they just canceled my return trip! How the hell on the earth would people do such a terrible thing! I called the airline company they said they can do nothing because i booked it with the agent company. Take my bad experience as an example. Dont waste your money with them!
I booked a ticket with them, and the flight got canceled due to the Covid-19, as per the normal flight rules, if the flight got canceled, I should be getting full refund on my tickets, however, they rejected to support me.
I reached the airlines, and they sent to them requesting to support me, and fully refund the fees, they still rejecting and keep ignoring my emails. They took the money and they do not want to refund me anything now.
Customer Reviews (39)
My daughter and her partner are stuck in NY after flights that were booked through this company were cancelled and no one contacted them to rebook. Can't get any $ back or any help! Don't but your tickets here!
IN ALL HONESTY I WOULD NOT GIVE THIS COMPANY EVEN HALF A STAR. THEY LOOSE YOUR RESERVATION AND THEN CHANGE YOUR FLIGHT ITINERARY WITHOUT NOTIFICATION. WENT THROUGH 2 AIRPORTS WITH MY CHILD THAT WAS ON MY ITINERARY AND TICKETS TO GO TO MY DESTINATION BUT ONCE IT WAS TIME TO RETURN BACK HOME THEY DID NOT HAVE MY CHILD'S INFO ON MY RESERVATION AND I HAD TO PAY FOR HER A SEAT WHICH SHE DIDN'T USE BECAUSE SHE SAT IN MY LAP THE WHOLE TIME, AS TO HOW I BOOKED IT IN THE FIRST PLACE. CUSTOMER SERVICE WAS RUDE AS HELL AND ON TOP OF THAT IT WAS SOMEONE THAT DID NOT SPEAK ENGLISH CLEARLY. VERY UNACCEPTABLE... DO NOT GO THROUGH THEM, YOU DO NOT GET YOUR TICKETS UNTIL THE LAST MINUTE, AND AMERICAN AIRLINES WILL NOT DO ANYTHING TO HELP IF THESE PEOPLE SCREW YOU OVER BECAUSE IT IS A 3RD PARTY SITUATION.
Smartfares is not a legitimate company. Their email address, phone number, and chat support go nowhere. They sold me a bogus ticket on Copa Airlines and when I had a problem, someone named Elgyn spent 30 minutes trying to convince me to change my flight date. When I finally demanded a refund, he refused to correspond with me at all. Avoid at all cost and if you come across Elgyn, you'll know that you're not getting any help; cut your losses at that point.
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Posted on 04/17/2020
If you are going to buy tickets through this company, be very careful because they are scam, my niece bought tickets to fly from PR to Orlando on April 2 and she called to cancel the flight and change the return one and she never found a number confirmation ticket at the airline and when they were called, they hung us up and the last one who answered gave us a false code and to this day they do not call, nor do they send a reservation code, nor do they return the money
Posted on 12/02/2019
Partial refund- kept taxes' on reservation cancellation, claiming the airline had already issued tickets which was false!
Posted on 08/08/2019
They never refund. All scam that works there. And they keep transferring your calls until the last person hangs up on you.